5
24 Brook St, Ilkley LS29 8DE, UK
Ilkley, Yorkshire and the Humber LS29 8DE
01943 968200

I go regular to Helens nails for shellac which always lasts 2 to 3 weeks for me. Quick and efficient with a friendly atmosphere. Great value for money especially if you use their loyalty card

Terrible experience, the girl never looked up from her phone and 5 minutes after Id chosen the colour she decided to put her phone down but was still looking at it even when she started to get everything together!!!! I walked out before she could start. Terrible customer service so rude!!!Itll teach me to be more organised and book my regular place!

Nails look perfect and last weeks, good quality, quick and cheap.

Not the friendliest service but I put that down to the fact that some of the staff arent comfortable speaking English? So Id prefer it if any chatting between staff could be understood by customers too...... Ive had a full pedicure done here 3 times now and am a total fan. Every bit as good as (if not better!) than anything Ive experienced even in London & Sydney!

I'm used to a really high standard of nail finish by my usual guys who arent based in Ilkley but unfortunately I'm unable to travel far atm to see them so I thought I'd go local. It was the worst thing I could have done. I was greeted with animosity as soon as I walked through the door maybe it was because I was wearing shorts, fishnets and wellies after walking the dog whatever it was she wasn't pleased, made clear by an unprofessional look up and down at my outfit. She then proceeded to greet me with a grunt which I can only presume meant "hey come in would you like your nails done? welcome take a seat, make yourself comfortable"When she handed me the nail selection I was hugely disappointed to see the bog standard usual shellac etc nothing that's on trend so I went for a glitter one hoping it was slightly different but I was so wrong. The lady couldn't apply nail colour properly it was dripping onto the sides and it was so weak I had to ask for a few more coats by the 3rd coat I gave up. What made it worse is she actually cut my finger YES cut my finger and I have photo evidence. Her nonchalant attitude towards my nails was so apparent I was so disgusted she didn't even give me a plaster. I know they are fairly cheap but they are cheap with poor quality. In this case you really do get what you pay for.This place is fine if you want rude staff and zero customer service, one in one out but it's certainly not the place to go if you feel like treating yourself which I did after having major abdominal surgery.Maybe the men are different but everyone seems like the waking dead in there. She also had the cheek to ask me if I wanted a loyalty card, darling I would never be loyal to you.

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Helen's Nail — Beauty Salon in Ilkley

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Helen's Nail

Beauty Salon at 24 Brook St, Ilkley LS29 8DE, UK. Here you will find detailed information about Helen's Nail: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:30 AM – 6:00 PM
  • Tuesday
    9:30 AM – 6:00 PM
  • Wednesday
    9:30 AM – 6:00 PM
  • Thursday
    9:30 AM – 6:00 PM
  • Friday
    9:30 AM – 6:00 PM
  • Saturday
    9:30 AM – 6:00 PM
  • Sunday
    Closed

Rating

3
/
5
Based on 5 reviews

Contacts

Categories:
State:
Yorkshire and the Humber
Address:
24 Brook St, Ilkley LS29 8DE, UK.
City:
Ilkley
Phone:
Postcode:
LS29 8DE

About Helen's Nail

Helen's Nail is a UK Beauty Salon based in Ilkley, Yorkshire and the Humber. Helen's Nail is located at 24 Brook St, Ilkley LS29 8DE, UK.


Please contact with Helen's Nail using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Helen's Nail opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Helen's Nail

  • Wilson Emily
    Added 06.12.2018
    I go regular to Helens nails for shellac which always lasts 2 to 3 weeks for me. Quick and efficient with a friendly atmosphere. Great value for money especially if you use their loyalty card
  • VAL ogrez
    Added 02.07.2018
    Terrible experience, the girl never looked up from her phone and 5 minutes after Id chosen the colour she decided to put her phone down but was still looking at it even when she started to get everything together!!!! I walked out before she could start. Terrible customer service so rude!!!Itll teach me to be more organised and book my regular place!
  • Kirsten Greenaway
    Added 25.06.2018
    Nails look perfect and last weeks, good quality, quick and cheap.
  • Helen Woodruff
    Added 18.01.2018
    Not the friendliest service but I put that down to the fact that some of the staff arent comfortable speaking English? So Id prefer it if any chatting between staff could be understood by customers too...... Ive had a full pedicure done here 3 times now and am a total fan. Every bit as good as (if not better!) than anything Ive experienced even in London & Sydney!
  • Jessica Paul
    Added 30.05.2017
    I'm used to a really high standard of nail finish by my usual guys who arent based in Ilkley but unfortunately I'm unable to travel far atm to see them so I thought I'd go local. It was the worst thing I could have done. I was greeted with animosity as soon as I walked through the door maybe it was because I was wearing shorts, fishnets and wellies after walking the dog whatever it was she wasn't pleased, made clear by an unprofessional look up and down at my outfit. She then proceeded to greet me with a grunt which I can only presume meant "hey come in would you like your nails done? welcome take a seat, make yourself comfortable"When she handed me the nail selection I was hugely disappointed to see the bog standard usual shellac etc nothing that's on trend so I went for a glitter one hoping it was slightly different but I was so wrong. The lady couldn't apply nail colour properly it was dripping onto the sides and it was so weak I had to ask for a few more coats by the 3rd coat I gave up. What made it worse is she actually cut my finger YES cut my finger and I have photo evidence. Her nonchalant attitude towards my nails was so apparent I was so disgusted she didn't even give me a plaster. I know they are fairly cheap but they are cheap with poor quality. In this case you really do get what you pay for.This place is fine if you want rude staff and zero customer service, one in one out but it's certainly not the place to go if you feel like treating yourself which I did after having major abdominal surgery.Maybe the men are different but everyone seems like the waking dead in there. She also had the cheek to ask me if I wanted a loyalty card, darling I would never be loyal to you.
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